Pre-purchase FAQs

Are you considering purchasing the NEO Light bed and want to make an informed decision? Look no further. In this comprehensive guide, we address the most common pre-purchase questions about the NEO Light bed, providing you with all the necessary information. From pricing and warranty to bed size and patient capacity, diode wattage, treatment time, service and repair, manufacturing details, FDA approval, color modes, and differences from other red light beds, we’ve got you covered. Let’s delve into the key FAQs about the NEO Light bed.

Yes, delivery and installation are included. The only additional charges you may incur is for additional support from movers should your bed need to go into a multi-story building. The bed can be taken apart and fit through standard doorways, and we always ask for a video walk though before you make your purchase to ensure we do not encounter any unforeseen problems.
  1. LEDs: Lifetime (10 years)
  2. Frame: 5 years
  3. Plastics: 5 years
  4. Control System: 5 years
NEO Light’s dimensions are: 92.5 × 41.2 × 39.7 inches (L × W × H). Minimum room size is 9ft x 6ft (10ft x 8ft recommended).
Weight Capacity: 600lb or 272kg.
Height Capacity: The area of full light exposure is almost 7ft (6’9”) and the surface area of the bed is 7’5”, large enough to fit any professional NBA player.
NEO Light is made of 31,680. 0.2 W per diode (rated max) . Actual output below e.g. red 0.14. The reason we do not run them at maximum capacity is to get a more consistent light output, runs the lights cooler, and extends the lifetime of the LEDs.
Standard treatment time is 8min 30 seconds. We recommend scheduling in 15 - 20 min increments, so 3-4 clients per hour.

Pricing: $30-$100; Most commonly $35-45.

From our experience a membership model is great, because the red light therapy works best if used regularly, especially in the forst 4-6 weeks.

Pricing Example: Single Session $39
5 Session Pack $175
10 Session Pack $300
LED Bed Monthly $349

We have a network of 70+ licensed and vetted tanning bed installers and technicians in the US.  The company closest to you would be our installer and your assigned service technician. During the warranty we will cover their fees.  After the warranty you can reach out to them directly.  We will supply parts and instructions and walk the installer (or for simple tasks any licensed electrician) through the repair if needed. We have engineers for technical support in Los Angeles.  This is different from other companies.  Some require you to pay for their in-house technicians to travel to you for the simplest tasks.  This means you will not only have to wait longer (in most cases), but also pay for airfare, hotel, and all related travel costs plus the actual service visit.  Having co-owned my own medspas (Cryohealthcare.com) for 14 years I know this is not in the interest of the business owner and purely a source of revenue for the manufacturer.

Designed and assembled in Los Angeles, California.
Parts Origins: Taiwan, China, USA, Germany

LEDs: Taiwan. Controls: China, Germany. Acrylics: USA. Metal frames and plastics: China.

Starting August 2023 we move even more production steps to the US which will allow us to state “Made in USA". We are in the middle of our IEC 60601-1-2 Medical equipment certification with MET / Eurofins, which will result in the NTRL accepted cMETus mark. (Standards include: IEC 62366-1:2015, IEC 60601-1-6, IEC 62366:2014).

This will make NEO Light an FDA approved Class II medical device.

The terms FDA approved and FDA registered are often used interchangeably, but they represent different things.

FDA approval is a rigorous process for determining the safety and effectiveness of a product. This is what we are right now doing with NEO Light. We are adding the IEC 60601-1-2 Medical Equipment Certification which at the moment only Novothor (MSRP $130k) and Lightstim (MSRP $64k) have - a process we started in March of 2023. These certifications are not focused on efficacy but rather medical device safety which you need to use in a medical setting. We anticipate to be done Q1 2024.

FDA registration only confirms that the facility has provided the FDA with basic information such as its location, products made, and contact information. It does not mean that the products have been tested or evaluated. This is what most competitors market as being “FDA approved”.

No. This is a high-powered bed requiring a 30A dedicated breaker so we are able to supply sufficient AMPs to the system. Our carefully selected LED chips can handle multiple light frequencies at the same time as they consists of 3 diodes. There is one chip that can supply Red, Green, and Blue light, and another than has the three infrared frequencies. A lot of such information in the marketplace comes from sales people who often do not understand the technology behind it.

Typical red light beds offer 1 red frequency (ca 633-635) and 1 infrared (usually 850).

NEO | Light offers the same frequencies (and same LEDs) as Theralight but also the additional frequencies that offer the additional modes.

  1. Red light: 633 nm
  2. Near IR 1: 810nm
  3. Near IR 2: 850nm
  4. Near IR 3: 940nm
  5. Green Light: 532nm (525 +/- 5nm)
  6. Blue Light: 415nm

Lightstim, for example, (an open light bed without a canopy) is mostly focused on red (visible light) which works mostly superficially (605, 630, 660) and the has one infrared frequency (855). Lightstim is a great product that comes form the world of cosmetic devices which is likely the reason for this focus. However, it is the infrared frequencies that penetrate deeper and therefore aids more in the overall health benefits from ATP production by upstaging your mitochondria (forcing oxygen to dock), improve circulation, and help with muscle relaxation etc. This is why we chose the 3 infrared light frequencies. Click here to learn more. In general, the light we can see works more superficially, while the invisible infrared frequencies penetrate deeper into the body.

NEO | Light is a powerful photobiomodualtion bed, and we focus our marketing a lot on the red and infrared light therapy (in the modes we call Restore and Pulse).  Red and IR is usually advertised as pain relieving, inflammation reducing, recovery accelerating, skin rejuvenating, and cellular energy increasing.  But we wanted to offer more to our customers and their clients.

Having done research on other light frequencies and having experienced the benefits of green light and red/blue (see e.g. Celluma) first hand in our clinics and personal lives, we added additional treatment modes that target specifically the skin.  You may already have read about these, but let me quickly introduce the 2 added modes to you.

The Calm mode (green and infrared light) was designed to help reduce dark spots by inhibiting melanin over-production. This is particularly pupular with women suffering from postpartum melasma. There is also a Harvard study that suggest a calming effect on people with light sensitivity and migraines.  One of our clients, Dr. Alejandro Arnaz of Sculptology.com who is a Coolsculpting provider, noticed incredible results when using green light accelerate the results of cryolipolysis.  His observations were so significant that he is now doing a study he plans to publish - which is very exciting for us.

The Cleanse mode uses red and blue light, and was designed to help with oily skin and impurities to improve the overall appearance of the skin. Younger clients and athletes benefit from this immensely.

When it comes to the proper light dose, we followed the guidance of Professor Michael Hamblin, arguably the most credible authority in the field of photobiomodulation. NEO | Light offers a dose of ca 28-33j/cm2 during the 8-10min treatment.

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